1At TITANCE TRADING SDN. BHD., we are committed to supplying quality noodles, candy, snacks and other food products. This Policy explains the conditions applicable to returns, refunds, exchanges and order cancellations.
Return requests must be submitted within 30 days from the date the order is received. Products must remain unused, unopened and properly sealed in their original packaging. Customers must also provide valid proof of purchase, such as an order confirmation, receipt or invoice.
Customers may request a return, refund or exchange if the wrong product was delivered, the quantity received is incorrect, an item is missing, the product arrived damaged or unsealed, the product was already expired upon delivery, or the product materially differs from its description on our website.
Customers should inspect all products immediately after delivery. If a product appears damaged, leaking, opened, contaminated or expired, it should not be consumed. Customers should retain the affected product and its original packaging until the request has been reviewed.
For food safety and hygiene reasons, opened or partially consumed noodles, candy, snacks and other consumable products cannot be returned due to a change of mind. A customer’s dislike of a product’s taste, smell, texture, flavour or level of spiciness is not considered a product defect.
Customers are responsible for reviewing the ingredients, allergen information, flavour, dietary suitability and expiry information before consuming a product. Product descriptions provided on our website are for general information and do not replace the information printed on the actual packaging.
Products damaged after delivery due to improper handling, incorrect storage, excessive heat, moisture, sunlight, pests or contamination are not eligible for return, refund or exchange.
Minor differences in packaging, colour or appearance caused by manufacturer updates, photography or screen settings are not considered defects when the essential product, flavour, size and specifications remain the same.
Change-of-mind returns may be considered within the applicable return period, subject to our approval. The product must remain unopened, properly sealed and suitable for resale. Original delivery charges, transaction fees and other non-product charges are generally non-refundable.
Clearance, promotional, short-dated and final-sale products are not returnable unless they were damaged, defective, expired or incorrectly supplied. Products clearly advertised as short-dated cannot be returned solely because of their disclosed expiry period.
Approved exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product, store credit or a refund through the original payment method. Any difference in price must be paid or refunded accordingly.
To submit a return, refund or exchange request, customers must email us with their order number, a clear explanation of the issue and supporting photographs. Photographs should clearly show the product, packaging, expiry date, batch number and delivery label. An unboxing video may also be requested for damaged, incomplete or incorrectly delivered orders.
Customers should not return any product until approval and return instructions have been provided. Returns sent without prior approval may be rejected or experience processing delays.
All returned products will be inspected after receipt. Products that have been opened, consumed, improperly stored, damaged after delivery or returned without their original packaging may be rejected.
Approved refunds will be issued through the original payment method whenever reasonably possible. Customers should allow approximately 7–14 business days for processing. Additional time may be required by the customer’s bank, card issuer or payment provider.
Products purchased using a discount, voucher or promotional code will be refunded based on the amount actually paid. Products purchased as part of a bundle may need to be returned together before a full refund can be issued. Complimentary items must also be returned unopened and in their original condition.
Cancellation Policy
Customers may request to cancel an order within 12 hours after placing it, provided that the order has not been processed, packed, dispatched or handed over to the delivery provider. Once order preparation or delivery has started, cancellation is no longer available.
Bulk orders and specially sourced products cannot be cancelled after procurement or preparation has begun. Approved cancellation refunds will be issued through the original payment method, although transaction fees or costs already incurred may be deducted where permitted by law.
Governing Law
This Return, Refund and Exchange Policy shall be governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from this Policy shall be subject to the jurisdiction of the courts of Malaysia, without limiting any statutory consumer rights.
Contact Us
For return, refund, exchange or cancellation enquiries, please contact:
TITANCE TRADING SDN. BHD.
Registration No.: 202501008941 (1610355-V)
Email: titance-trading@outlook.com