Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to TITANCE TRADING SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the TITANCE TRADING SDN. BHD., accessible from https://titancetrading.online
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
We currently ship only within Malaysia, covering both Peninsular Malaysia and East Malaysia (Sabah & Sarawak). At this time, we do not offer international shipping. Orders placed with international shipping addresses will not be processed.
Shipping Charges
Shipping is completely free for all orders — no minimum purchase required.
There are no additional shipping charges or handling fees for deliveries within Malaysia.
Delivery Timeline
All orders are processed and dispatched promptly to ensure you receive your snacks and noodles while they’re fresh and in perfect condition. You can expect delivery within 7 business days from the date of order confirmation.
The 7-day delivery timeline is an estimate and may vary based on factors such as:
- Your location (urban or rural)
- Public holidays or peak seasons
- Courier service scheduling and availability
- Weather or natural events that may affect logistics
We make every effort to meet this timeline and will keep you informed of any unexpected delays.
Processing Time
Orders are processed during regular business hours, Monday to Friday, from 9:00 AM to 6:00 PM (excluding public holidays). Orders placed after business hours or on weekends will be processed the next business day.
After your order is processed and dispatched, you will receive a shipping confirmation email that includes:
- Order summary
- Estimated delivery date
- Tracking details (if applicable)
Delivery Method
We partner with trusted local courier services to ensure safe and efficient delivery. Packages will be delivered directly to the address provided during checkout. Please ensure that someone is available to receive the order at the specified delivery location.
Address Accuracy
To avoid delays or delivery issues, please ensure your shipping information is accurate and complete when placing your order. This includes:
- Correct recipient name
- Valid phone number
- Full shipping address, including unit number, postcode, and state
If the delivery fails due to inaccurate information provided, we may contact you for clarification or rescheduling.
Missed Deliveries
If a delivery attempt is unsuccessful, the courier service may either:
- Attempt a second delivery, or
- Leave instructions for you to arrange collection from a designated location
In the event of repeated delivery failures, the order may be returned to us. We will contact you to discuss reshipment options.
Damaged or Incorrect Items
If your order arrives damaged or contains the wrong items, please notify us within 48 hours of receiving your package. Kindly email us at support@titancetrading.online with:
- Your order number
- Photos of the item(s) and packaging
- A brief description of the issue
We will assess the issue and offer a replacement or refund, as appropriate.
Shipping Restrictions
Due to the perishable nature of some of our products, we may occasionally restrict shipping of certain items during extreme weather conditions (such as high heat or heavy rain) to preserve product quality. If your order is affected, we will notify you before shipment.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
● By visiting this page on our website: https://titancetrading.online/
● By sending us an email: titance-trading@outlook.com